ServFusion CRM is web based lightweight software system that is built with modern web technologies.

Our best in class technical service software for small and medium businesses helps you shorten your lead cycles, which means more sales and helps you provide on time support, which means happy customers.

Why ServFusion CRM:

Fully Customizable: SF CRM can be modified as per the organization specific needs & it’s business process.

Low Cost & To the Point: SF CRM is very low cost and to the point software system that reduces the expenditure of organization on costly system available in market.

Continuous Technical Support: We are always available to provide dedicated technical support so that your business keeps growing.

Advantages:

• While company is quickly growing, customers are
  more satisfied as well
• Service provided in a better way, and a quicker way
• Sales force automated
• Integrated customer information
• Certain processes eliminated
• Operation cost cut, and time efficient
• Brand names more quickly established
• A central database so that everyone in your company
  can keep track of customer contacts
• Sales and marketing teams can benefit from having all
  this inside knowledge about customers
• Lets you set up rules for distributing work throughout
  your company

Features:

• Unlimited user logins with different set of rights.
• Fields can be added or removed as per the business requirements.
• Product Items / SKU can be managed using SKU Master.
• Dealers / Vendors information can be managed in the system.
• System supports SMS & Email integration.
• Call log / Support ticket generation Notifications.
• Ticket Update/Close notification.
• Service call resolution acknowledge SMS to Customer.
• Warning SMS to support engineer on pending tickets.
• Other instance can be added as per business requirement…
• Dashboard can be customized with required reports & information.

Key Highlights:

• Easy ticket allocation to technical service guy using SMS/Email.
• Automatic TAT / RT calculation of service call.
• Detailed report of various types of calls.
• Easy monitoring of communication SMS/Emails.
• Mobile compatible (Software can work on both mobile and desktop).
• Easy SKU, Inventory, Customer Information, Dealer Information, Agents Information, System Users Information Management.
• Fully Customizable.

Contact:

For any further information email us at info@servfusion.com or visit our website www.servfusion.com